Privacy Policy

We collect information you provide directly to us when you make a booking, submit an enquiry, or communicate with our team. This may include:

• Full name and contact details (email address, telephone number)
• Travel details (pick-up and drop-off locations, dates and times, flight numbers)
• Payment information (processed securely via our payment processor — we do not store card numbers on our servers)
• Corporate account information (company name, VAT number, billing address)
• Communications you send us, including WhatsApp messages and email correspondence

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and referring URLs, through standard server logs and analytics tools.

We use the information we collect to:

• Process and confirm bookings and transfer requests
• Coordinate our chauffeurs and monitor flights to ensure timely pick-ups
• Send booking confirmations, receipts, and service notifications
• Respond to your enquiries and provide customer support
• Manage corporate accounts and generate invoices where applicable
• Improve our services, website, and communications based on usage patterns
• Send promotional communications where you have given your consent, and which you may withdraw at any time
• Comply with our legal obligations under Italian and European Union law

Our legal bases for processing your personal data are: performance of a contract (bookings and service delivery), legitimate interests (fraud prevention, internal analytics), legal obligation (accounting and tax records), and consent (marketing communications).

Our website uses cookies — small text files stored on your device — to ensure essential functionality, remember your preferences, and understand how visitors interact with our content. We use:

• Essential cookies — required for the website to function correctly (session management, security tokens). These cannot be disabled.
• Analytics cookies — we use privacy-focused analytics to measure traffic and popular content. Data is aggregated and not linked to individuals.
• Preference cookies — to remember your language or display preferences across visits.

You may configure or disable non-essential cookies through your browser settings or via our cookie consent banner. Disabling certain cookies may affect your experience on the site.

We do not sell, rent, or trade your personal data. We share information only with trusted third parties where necessary to deliver our services:

• Payment processors — to handle card transactions securely and in compliance with PCI-DSS
• Email and communications platforms — to send booking confirmations and service notifications
• Accounting and invoicing software — to generate and store financial records as required by Italian law
• Analytics providers — operating under data processing agreements, with data minimisation applied

All third parties are contractually required to handle your data in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Italian Personal Data Protection Code (Legislative Decree 196/2003, as amended).

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Booking records and related communications are retained for a minimum of ten years in accordance with Italian civil and fiscal law. Marketing consent records are retained until consent is withdrawn. Analytics data is aggregated after 26 months and then deleted. You may request earlier deletion of your data subject to our legal retention obligations (see section 6 below).

If you are a resident of the European Economic Area, you have the following rights in relation to your personal data:

• Right of access — to obtain a copy of the personal data we hold about you
• Right to rectification — to have inaccurate data corrected without undue delay
• Right to erasure — to request deletion of your data where we have no overriding legal obligation to retain it
• Right to restriction — to restrict processing while a dispute is resolved
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent — at any time where processing is based on consent, without affecting prior lawfulness

To exercise any of these rights, contact our Data Protection Officer at info@limomilano.it. We will respond within 30 days. You also have the right to lodge a complaint with the Italian data protection authority, the Garante per la protezione dei dati personali (garanteprivacy.it).

The data controller for your personal data is Limo Milano S.r.l., registered in Italy. If you have any questions about this privacy policy or how we handle your data, please contact us:

We may update this privacy policy from time to time. Material changes will be communicated by updating the date at the top of this page and, where appropriate, by direct notification.